Current issue for customers hosted- Solved last update

We have exciting news to share regarding the resolution of the service disruption that began on June 15, 2023.

Resolution with Ordipat:

We are pleased to announce that as of 4:55pm CET today, the issue with our DNS provider, Ordipat, has been successfully resolved. Their team was able to rectify the problem which caused the service disruption.

Taking a Step Further for Robustness:

While Ordipat's issue was resolved, your service experience is of utmost importance to us. To further improve the robustness and reliability of our service, we have made the decision to additionally switch to a new hyperscale DNS provider. We believe this step will enhance the stability and resilience of our services in the face of potential future challenges.

What This Means for You:

• Stability: With the issue resolved and our move to a new DNS provider, you can expect a more stable and reliable connection to our services.

• Enhanced Security: Our new DNS provider is equipped with advanced security features, which means an extra layer of protection for your data and transactions.

• Continuity: We understand the critical nature of our services for your operations, and we have taken these steps to ensure business continuity for all our valued clients.

Your Feedback is Important:

As we complete this migration, we want to ensure that your experience is seamless. Your feedback is crucial. If you have any questions or face any issues, please do not hesitate to contact our Customer Support Team.

We would like to express our gratitude for your patience and understanding during this period. Your trust is invaluable to us, and we are committed to providing you with the highest quality of service.

Warm regards,

Talentia Support Team

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Dear Valued Clients,

We hope this message finds you in good spirits. We are pleased to share an encouraging update regarding the service disruption that occurred on June 15, 2023.

Progress Report:

As of today, June 16, 2023, our services are progressively being restored. We have been working diligently to implement measures that are facilitating the gradual restoration of access to our services.

What This Means for You:

As services are being restored, you may experience some intermittent connectivity. We request your patience and assure you that we are committed to regaining full service stability as quickly as possible.

Next Steps:

Our teams are actively monitoring the situation, and we are continuously working on additional strategies to mitigate such issues in the future. We will keep you informed of any major developments or milestones.

Your Feedback and Support:

Your feedback is crucial in helping us enhance our services. Should you encounter any issues or have any queries during this restoration phase, please do not hesitate to contact our Customer Support Team. 

We understand the critical role our services play in your operations, and we are unwavering in our commitment to providing you with the service excellence you expect from Talentia.

Thank you once again for your understanding, patience, and trust.

Warm regards,

Talentia Support Teams

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Dear Valued Clients,

We are writing to inform you of an ongoing issue that is affecting access to our services, and to assure you that we are taking all necessary steps to resolve it.

Summary of the Issue:

At 11:08 AM on June 15, 2023, we experienced a DNS outage due to issues with our DNS provider, Ordipat. This has led to difficulties in accessing our services.

We have not received any communication or updates from Ordipat since 2:34 PM on June 15, 2023, despite our persistent attempts to contact them for information and assistance.

We understand how crucial our services are for your operations, and we sincerely apologize for any inconvenience this may have caused.

Action Taken and Next Steps:

1. Escalate Communication with Ordipat: We are escalating our communication efforts with Ordipat to seek immediate answers regarding the nature of the issue and expected resolution time.

2. Implement Temporary Measures: To minimize the impact on our services and to ensure that you can continue your operations with minimal disruption, we are actively considering temporary measures. This includes switching to an alternate DNS provider or updating DNS records to point to backup servers.

3. Continuous Monitoring and Documentation: Our teams are continuously monitoring the situation and thoroughly documenting all communications and actions. This information will be invaluable for post-event analysis and ensuring that we can take steps to prevent future occurrences.

4. Regular Updates to Our Clients: We commit to providing regular updates to keep you informed. We understand the importance of transparent communication during these challenging times.

What You Can Do:

• Please be sure to check your email and our official communication channels for updates.

• If you have any queries or need further assistance, please do not hesitate to reach out to our Customer Support Team

We appreciate your understanding and patience as we navigate this challenge. Our clients are our top priority, and we are working tirelessly to resolve this issue.

Thank you for your continued trust in Talentia.

Warm regards,

Talentia