How can I create my first support ticket?

To create your first ticket on our support platform, please log in at :

Talentia Support (talentia-software.com)

If you do not have an account on our platform, please follow this procedure to request your login details.

This article covers the following topics:

• How can I create my Request for assistance in Talentia Support ?
• How can I view my created ticket?

How can I create my request for assistance in Talentia Support ?

To create a ticket via the support platform:

1. Log on to https://mysupport.talentia-software.com/  
2. Enter your login and password given via the login request procedure
3. Start creating your support request by clicking on "Submit a request "
4. Choose your request from the list below
5. Fill in the information in the ticket fields
   

   Field	Description
   Subject	Summary of the request. The Subject field is mandatory and can contain a maximum of 150 characters.
   Description	The Description field is mandatory. This is the text of the support request
   Domain	The Product Family related to your request
   Product	Select the Product or module
   Impact	Impact levels: User Service Site Company
   Severity	Severity levels : Low Normal Urgent Critical
   Product version	(Optional) Select the product version, if known
   Change priority	Major Minor
   Type of Support	Functional Assistance: Configuration maintenance Setting enhancement Training Technical support
   Attachments	Print screen or additional information

6. Submit your ticket. You will receive an automated response with your ticket number

How can I view my created ticket ?

You can find your tickets either by searching using ticket number or via the page of your requests.

1. Click on Requests
2. View all your created requests
3. To view requests where you've been included, click the "Request I'm CC'd on" link